IT Support / Helpdesk

Classify and prioritize incoming tickets, flagging duplicates and under-specified ones.

Ask only the questions that would actually help diagnosis, plus one thing to try meanwhile.

Order fixes from simplest to most involved, written for the user’s stated technical level.

Rank likely causes of a recurring technical error and give a confirm step for each.

Communicate an ongoing outage, committing to a next-update time instead of a guessed ETA.

Confirm resolution clearly and only mention prevention if something concrete is planned.

Generalize a resolved ticket into a self-service KB article with an escalation path.

Flag specific outdated statements and gaps in an existing KB article, with fixes.

Build an IT setup checklist ordered by timing, with approvals flagged separately.